Don't gamble with your community. Verint is your best bet!
We chose to migrate our robust, customer support community to the Verint/Telligent platform two years ago. Our public, external community …
Overview
What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired…
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Senior Community Strategist
Analog Devices (Electrical & Electronic Manufacturing, 10,001+ employees)
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What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Verint Community?
Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.
Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.
The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.
Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.
Verint Community Features
- Supported: Discussion and Q&A Forums w/Verified Answers
- Supported: Blogs
- Supported: Wikis
- Supported: Knowledge base
- Supported: File/Resource Gallery
- Supported: Polls
- Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
- Supported: Gamification
- Supported: Member Presence Indication / Expert Finder
- Supported: Private Messaging
- Supported: Reputation Scoring Model
- Supported: Content and People Recommendation Engine
- Supported: Engagement Reporting (w/ Data Visualization)
- Supported: Flexible UI configurable at site and group level
- Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
- Supported: Automation Studio : Built-in Developer Tools
- Supported: Widget Studio : Built-in Developer Tools
- Supported: Theme Studio : Built-in Developer Tools
- Supported: Articles
- Supported: Ideation
- Supported: Marketplace
- Supported: Mobile
Verint Community Screenshots
Verint Community Videos
Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo
Hear how Verint Community provides Lenovo, a global technology company employing 82,000 people around the world and serving millions of customers every day in 180 markets, with a unified platform to host its global communities and maximize the opportunity for engagement across its business segments.
Verint Community Integrations
Verint Community Competitors
Verint Community Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request |
Verint Community Downloadables
Frequently Asked Questions
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of Verint Community are from Enterprises (1,001+ employees).
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Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
November 07, 2023
Don't gamble with your community. Verint is your best bet!
Score 10 out of 10
Vetted Review
Verified User
We chose to migrate our robust, customer support community to the Verint/Telligent platform two years ago. Our public, external community serves our customers' product support needs and is also utilized by ADI engineers across the organization. We made the decision to move to Verint/Telligent after careful analysis of several community platforms. Verint/Telligent checked "all the boxes" and fulfilled our business needs for a platform that could continue to grow and evolve with our community.
- A wealth of OOTB functionality, keeping customization light if preferred.
- Insightful analytics built into the platform.
- Automation rules that can be written to update permissions and send emails. (Lots of capability to tap into here.)
- You can control permissions down to the content level.
- Accessing user view widgets for personalization.
- Blogs can be saved in draft state for editing and can be set to publish at a future date. I schedule out 3-4 weeks of content at a time!
- Because of the detailed permission structure it can take some time to assign permissions to new groups. I believe Telligent is working on permission inheritance for a future release.
- Cannot edit tags without editing content.
- Would like to be able to report on content by keyword. Results such as how many pieces of content contain a specific keyword, when they were created and by whom. Tag cloud is available but would like a report to share with our business units.
- Verint does not market this hidden gem.
March 24, 2023
Reclaim Your Community Evangelism Crown: Here's How
In 2011, INPO chose Verint Community to build its Nuclear Community platform for privately and securely connecting nuclear power workers with their peers at other stations and utilities. Over the years, our community of practice has expanded to support industry-wide knowledge capture, blended learning, peer-to-peer benchmarking and working group collaboration for over 11,000 members and 200+ industry working groups and functional areas, including Instructional Technologists, Fire Protection & Emergency Preparedness, Data Science, Organizational Effectiveness and Corrective Action Program owners. While many groups follow a predictable lifecycle, others have coalesced into close-knit, self-sustaining communities that interact with each other almost on a daily basis, building our shared culture of continuous improvement and driving excellence in operational safety and in the reliable operation of commercial nuclear power plants.
- Excellent documentation for site administrators and community managers
- Good APIs and 3rd-party integration support
- Excellent tech support and customization through professional services group
- Robust algorithms help connect users with related content and useful push notifications
- Top-notch reporting capabilities make it easy to gain insights into value provided by interactions within the community
- SaaS and on-premises configurations available
- Automations, leaderboards, ideation, and role-based permissions offer efficiency and flexibility
- Product has proven track record
- Built-in themes are limited and require licensed 3rd party plug-ins or web developer to design more engaging user experiences than what is available out-of-the-box.
- Most worrisome: Community seems to be Verint's forgotten product despite being solid and dependable. Engage conference features less and less content each year for this product. Little to no promotion, tutorials or how-to videos make this appear to be a less important focus for the company compared to their other products, which many users don't particularly need.
- There's a reason the Community product was at the top of Gartner's list more than a decade ago. Your team was a leader in this category. Even though the enterprise community software segment has changed in the ensuing years, building sustainable communities is now more difficult than ever. Those of us responsible for building communities need your voice and leadership more than ever.
- Please be vocal champions of "community of practice methodology" and what you know better than most of your competitors: The best practices of building and sustaining communities of practice.
March 22, 2023
Verint Community offers flexibility and ease-of-use
We use the Verint platform for our Community, which is primarily used for customers to ask questions and solve problems. We also use Idea Exchange, wikis and blogs.
- simple to set up and launch
- metrics reporting
- customization
- role-based permissions
- ability to move a wiki post to a discussion forum
- ability to run metrics by customer name or email in large batches - automated
December 14, 2022
Highly recommend Verint Community
We have 196 private, external Verint Communities set up for our members. This provides our members with a place they can connect outside of email and our regularly scheduled member programming. The private groups also act as a content depository for easy access to materials.
- Great customer service
- Community is user friendly
- Appreciate the ability to customize our groups per our specific group needs
- Ability to update "hot fixes" verse full software upgrades
- Increase visibility into upgrade timelines and offerings
- Provide quicker turnaround to address top rated ideas for added features/fixes within the software
November 09, 2022
Verint Community is Very Configurable.
Score 8 out of 10
Vetted Review
Verified User
I use Verint Community to manage our private community of professional service providers. We provide software that helps them manage their firms and provide services to their clients, and they use our forums to discuss our products, business practices, client management, and growth strategies.
- User access is robust.
- The platform is extremely configurable.
- Integrations are easy.
- Analytics could be improved.
- Emails are not configurable.
September 19, 2022
Good place to start. bad for reporting and customization
We use it mostly as an organic community (Q&A, discussions, etc.) of users and experts answering other users' questions on the support side, providing an extra layer of support and on the marketing side, posting blogs and relevant product information, features, and overall one-way communications to all of our customers and future customers.
- Notifications
- Role assignment
- Automated moderation/integration with Akismet
- SEO
- Moderation interface
- Out of box customization
- Better admin interface
Score 8 out of 10
Vetted Review
Verified User
Verint Community is used as the platform that hosts an external online community to support connecting early childhood systems builders and professionals across the United States. It allows for peer-to-peer connections to form organically, provides a place for people from different organizations to work together on complex problems, provides a place for members to crowdsource and discuss resources from across the early childhood field, and ask for help and guidance from peers.
- Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
- Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
- Strong discussion forum functionality with multi-level threading
- Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
- Search is strong
- While still not ideal, the reports/analytics are stronger than some other community platforms
- The user experience out-of-the-box could be improved, especially the new member onboarding and welcoming experience. For example, it isn't easy for users to figure out how to subscribe to the various applications that are turned on for a group (blog, calendar/events, wikis, ideas); by default group members are only subscribed to discussion forums. We wish that system admins could define default notification, subscription, and email digest settings for users.
- The design of some of the widgets could be improved and made consistent across application types.
- You can do anything you want with the Verint Community platform if you have a developer or a development team -- if you don't, it can be costly to enhance the out-of-the-box features to get the experience you are trying to build for your members.
- The Automation Rules that have been enhanced recently hold a lot of promise, but need to be made easier for a non-programmer. Some standard automation rules need to be created in order to support driving desired member behaviors.
- The system does not allow for file collaboration and isn't integrated out-of-the-box with file storage platforms like Google Drive, Box, Dropbox, etc. -- having version control on uploaded files would be a welcome enhancement. This would allow us to build collaboration groups where people from various organizations could more easily collaborate together on files.